STANDARDISASI OPERASIONAL LAYANAN DAN MANAJEMEN KUALITAS UMKM: ADAPTASI PROSEDUR PERBANKAN MELALUI METODE ROLEPLAY. JANITA : JURNAL PENGABDIAN KEPADA MASYARAKAT , [S. l.], v. 6, n. 1, p. 1–14, 2026. DOI: 10.36563/h2dfym55. Disponível em: https://journal.unita.ac.id/index.php/PENGABDIAN/article/view/1947. Acesso em: 6 nov. 2026.