PENGARUH SISTEM PENGENDALIAN MANAJEMEN PADA INDEKS KEPUASAN MASYARAKAT TERHADAP PELAYANAN KESEHATAN OLEH RSUD DR. ISKAK

  • Angga Febrianto Universitas Tulungagung
  • Elsa Alfa Maharani Yhola Universitas Tulungagung
  • Rifki Firdaus Sukma Universitas Tulungagung
Abstract views: 26 , pdf downloads: 41
Keywords: Komponen sistem pengendalian, sistem pengendalian manajemen, kepuasan masyarakat, manajemen rumah sakit

Abstract

Abstract
The level of community satisfaction is influenced by a management control system that is in synergy
with a shared commitment. This study aims to analyze the effect of the management control system on
the community satisfaction index on health services by RSUD dr. Iskak. The method used is external
secondary data analysis, where the data obtained from the official website of RSUD dr. Iskak is data
that is considered reliable as the basis of research. This is in line with the increasingly modern digital
era, which must be used to make work easier and add insight. The main point of all this research
concludes that all the strategies carried out by the management of RSUD dr. Iskak paid off. The
management control system that they have launched is actually implemented in tandem with the
commitment of all service providers, which becomes a complete and comprehensive force capable of
becoming a strong weapon that climbs the ladder of the organization's vision. This is the main factor
for the high community satisfaction index score obtained by RSUD dr. Iskak.

Abstract
The level of community satisfaction is influenced by a management control system that is in synergy
with a shared commitment. This study aims to analyze the effect of the management control system on
the community satisfaction index on health services by RSUD dr. Iskak. The method used is external
secondary data analysis, where the data obtained from the official website of RSUD dr. Iskak is data
that is considered reliable as the basis of research. This is in line with the increasingly modern digital
era, which must be used to make work easier and add insight. The main point of all this research
concludes that all the strategies carried out by the management of RSUD dr. Iskak paid off. The
management control system that they have launched is actually implemented in tandem with the
commitment of all service providers, which becomes a complete and comprehensive force capable of
becoming a strong weapon that climbs the ladder of the organization's vision. This is the main factor
for the high community satisfaction index score obtained by RSUD dr. Iskak.

References

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Published
2022-05-27
How to Cite
Angga Febrianto, Elsa Alfa Maharani Yhola, & Rifki Firdaus Sukma. (2022). PENGARUH SISTEM PENGENDALIAN MANAJEMEN PADA INDEKS KEPUASAN MASYARAKAT TERHADAP PELAYANAN KESEHATAN OLEH RSUD DR. ISKAK. JAMANTA : JURNAL MAHASISWA AKUNTANSI UNITA, 1(2), 1-11. https://doi.org/10.36563/jamanta_unita.v1i2.473
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